Terms of Service
Last updated: November 18, 2024
Welcome to Oxalis
These Terms of Service govern your use of the Oxalis website located at oxalis.world and our commercial cleaning services. By accessing our website or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.
If you do not agree with any part of these terms, you should not use our website or services. We reserve the right to update these terms at any time, and your continued use constitutes acceptance of any changes.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any other policies referenced herein.
These terms create a legally binding agreement between you and Oxalis. If you are accessing or using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
2. Description of Services
Oxalis provides commercial cleaning services for various business environments. Our services include but are not limited to:
- Daily workspace cleaning and maintenance
- Periodic comprehensive deep cleaning
- Post-construction cleanup services
- Customized cleaning solutions for specific business needs
The specific services provided to you will be outlined in your service agreement. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with appropriate notice to active clients.
3. Website Access and Use
3.1 General Website Use
You may use our website for lawful purposes only and in accordance with these terms. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Transmit or introduce viruses, malware, or other harmful code
- Attempt to gain unauthorized access to our systems or networks
- Collect or harvest information from the website using automated means
- Interfere with the proper functioning of the website
3.2 User Responsibilities
You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
3.3 Age Requirements
Our services are intended for businesses and organizations. Individuals using our website must be at least 18 years old or have the legal capacity to enter into binding contracts in their jurisdiction.
4. Service Usage and Client Obligations
4.1 Service Requests and Quotes
When you request a quote or information about our services, you agree to provide accurate and complete information. Service quotes are valid for 30 days from the date of issuance unless otherwise specified.
4.2 Service Agreements
Specific terms for cleaning services will be outlined in a separate service agreement between you and Oxalis. In the event of any conflict between these Terms of Service and a service agreement, the service agreement shall prevail with respect to the services provided.
4.3 Access to Facilities
You agree to provide our team with reasonable access to your facility during agreed-upon service times. You are responsible for securing valuable items and ensuring that hazardous materials are properly stored and identified.
4.4 Changes to Service
You may request changes to your service schedule or scope by providing reasonable advance notice. We will accommodate changes when possible, subject to availability and any applicable terms in your service agreement.
5. Acceptable Use Policy
When using our website or interacting with our staff, you agree to conduct yourself professionally and respectfully. Prohibited activities include:
- Harassment, threats, or abusive behavior toward our staff or representatives
- Providing false or misleading information
- Using our services for any illegal purpose
- Attempting to reverse engineer or copy our proprietary processes or materials
- Submitting spam or unsolicited communications through our contact forms
6. Service Availability and Modifications
6.1 Website Availability
While we strive to keep our website accessible at all times, we do not guarantee uninterrupted access. The website may be unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any inconvenience caused by website downtime.
6.2 Geographic Limitations
Our cleaning services are available in specific geographic areas. Service availability is subject to our operational capacity and your facility's location. We reserve the right to decline service requests outside our service area.
6.3 Service Modifications
We may modify our service offerings, pricing, or operational procedures at any time. Active clients will be notified of significant changes that affect their existing service agreements. Continued use of our services after such modifications constitutes acceptance of the changes.
6.4 Emergency Service Interruptions
In cases of extreme weather, public emergencies, or other force majeure events, we may need to reschedule or cancel service appointments. We will make reasonable efforts to notify you and arrange alternative service times.
7. Intellectual Property Rights
All content on our website, including text, graphics, logos, images, and software, is the property of Oxalis or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may view and print content from our website for your personal, non-commercial use only. You may not modify, reproduce, distribute, or create derivative works from our content without our explicit written permission.
The Oxalis name and logo are trademarks of Oxalis. You may not use our trademarks without our prior written consent.
8. Payment and Billing
Payment terms for cleaning services will be specified in your service agreement. General payment policies include:
- Invoices are typically issued on a monthly basis for recurring services
- Payment is due within the timeframe specified on your invoice
- Late payments may incur additional fees as specified in your service agreement
- We reserve the right to suspend services for accounts with outstanding balances
- All fees are exclusive of applicable taxes unless otherwise stated
9. Termination
Either party may terminate the service relationship according to the terms specified in the service agreement. Generally:
- Clients may cancel services by providing advance written notice as specified in their agreement
- We may terminate services if payment obligations are not met or if these terms are violated
- Upon termination, you remain responsible for payment of services rendered up to the termination date
We reserve the right to refuse service or terminate our relationship with any client at our discretion, particularly in cases of abusive behavior, safety concerns, or repeated violations of these terms.
10. Disclaimers and Limitations
Our website and information provided are offered "as is" without warranties of any kind, either express or implied. While we strive for accuracy, we do not guarantee that information on our website is always current, complete, or error-free.
Service quality standards and specific commitments are outlined in individual service agreements. These Terms of Service do not create warranties beyond those explicitly stated in your service agreement.
To the extent permitted by law, Oxalis shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our website or services.
11. Indemnification
You agree to indemnify and hold harmless Oxalis, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your violation of these terms, your use of our services, or your violation of any rights of another party.
12. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where our business is primarily located, without regard to its conflict of law principles.
In the event of any dispute arising from these terms or our services, both parties agree to first attempt to resolve the matter through good faith negotiations. If negotiations are unsuccessful, disputes may be resolved through mediation or, if necessary, through the courts of appropriate jurisdiction.
13. Severability
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
14. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may provide additional notice through our website or via email to active clients.
Your continued use of our website or services after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically to stay informed of any updates.
15. Entire Agreement
These Terms of Service, together with our Privacy Policy and any service agreement you enter into with us, constitute the entire agreement between you and Oxalis regarding the use of our website and services, superseding any prior agreements or understandings.
Questions About These Terms?
If you have questions about these Terms of Service or need clarification on any provisions, please contact us. We're here to help you understand your rights and obligations when using our services.
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