Privacy Policy

Our Commitment to Your Privacy

At Oxalis, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website at oxalis.world or use our commercial cleaning services. We believe in transparency and want you to understand your rights and our responsibilities regarding your personal information.

By using our website or services, you agree to the practices described in this policy. If you have questions or concerns about how we handle your information, please reach out to us through our contact page.

Information We Collect

Information You Provide to Us

When you interact with our website or request our services, you may choose to provide us with certain information, including:

Contact information: Name, email address, phone number, and business address when you fill out contact forms or request quotes
Business information: Company name, facility type, and specific cleaning requirements
Communication data: Messages, inquiries, and feedback you send to us
Service preferences: Your preferred cleaning schedules, special requirements, and service customizations

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

Usage data: Pages visited, time spent on pages, links clicked, and navigation patterns
Device information: Browser type, operating system, IP address, and device identifiers
Location data: General geographic location based on IP address
Referral information: The website or search engine that referred you to our site

For more details about cookies and how to manage them, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for several legitimate business purposes:

Providing and Improving Our Services

We use your information to respond to inquiries, provide quotes, schedule cleaning services, and communicate about your account. This helps us deliver the service you requested and improve our offerings based on your needs.

Website Functionality and Enhancement

Technical data helps us understand how visitors use our website, identify issues, and make improvements to provide a better user experience.

Marketing and Communications

With your consent, we may send you information about our services, updates, and promotional offers. You can opt out of marketing communications at any time.

Analytics and Performance

We analyze usage patterns and trends to understand our audience better and make informed decisions about service improvements and business operations.

Legal Compliance and Protection

We may use your information to comply with legal obligations, protect our rights and property, prevent fraud, and ensure the safety of our customers and staff.

Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes, such as receiving marketing emails
Contract performance: When processing is necessary to fulfill our service agreement with you
Legitimate interests: When we have a legitimate business interest, such as improving our services or preventing fraud
Legal obligations: When we must process data to comply with legal requirements

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, such as website hosting, email services, and analytics tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Oxalis is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your data.

Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or when necessary to protect our rights, your safety, or the safety of others.

With Your Consent

We may share your information with other parties when you have given us explicit permission to do so.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The retention period depends on several factors:

The nature of the information and why we collected it
Legal, regulatory, or contractual requirements
Whether you are an active customer or have recently inquired about our services
Legitimate business needs, such as preventing fraud or maintaining records

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

Encryption of data in transit and at rest where appropriate
Regular security assessments and updates to our systems
Access controls to limit who can view or use your information
Employee training on data protection and privacy practices
Secure storage and backup procedures

While we strive to protect your information, no method of transmission or storage is completely secure. We encourage you to take steps to protect your own information, such as keeping passwords confidential.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we hold about you.

Correct Your Data

You can request that we correct any inaccurate or incomplete information.

Delete Your Data

You can request that we delete your personal information, subject to legal requirements.

Data Portability

You can request a copy of your data in a structured, commonly used format.

Object to Processing

You can object to certain types of data processing, such as direct marketing.

Withdraw Consent

You can withdraw your consent for data processing where we rely on consent.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly in accordance with applicable laws and regulations.

Contact Us About Your Data

Children's Privacy

Our services are intended for businesses and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites, even if you access them through links on our site.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected according to this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

Questions or Concerns?

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please don't hesitate to reach out. We're here to help and will respond to your inquiry as promptly as possible.

Contact Us